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Find answers to common questions about our services, process, and craftsmanship.
Yes, we offer free initial design consultations to discuss your project, understand your vision, and provide expert recommendations. During this process, we go over material selection, design specifications, finishes, and cost estimates to ensure that every detail aligns with your expectations before moving forward.
Absolutely! We encourage clients to share drawings, photos, or inspiration images to help us understand their vision. Our team can either replicate a design or create a custom piece inspired by your ideas, ensuring it fits your space, style, and functional needs.
Pricing depends on several factors, including project complexity, materials, labor, customization, and installation. The more intricate the design and the higher the quality of materials, the more the cost may increase. We provide a detailed breakdown in our estimate so you can see exactly what you’re paying for.
Yes, we require a deposit of 50% to 60% before starting work. This deposit secures your materials, labor, and design planning. The remaining balance is due according to the agreed payment structure.
If you cancel your project before work has begun, a partial refund may be issued depending on the stage of preparation. If materials have already been ordered or production has started, the deposit may be non-refundable to cover costs already incurred.
We stand behind our craftsmanship and provide warranty-backed services. If there’s an issue, we will make necessary adjustments, repairs, or modifications to meet your expectations. However, custom-built items are non-refundable since they are tailored specifically to you.
Yes! We offer on-site installation for built-in projects such as custom cabinetry, shelving units & paneling. Our team ensures a seamless fit and professional finishing.
We use a variety of high-quality woods, including hardwoods (oak, walnut, maple), softwoods (pine, cedar), engineered wood, and reclaimed materials. We source responsibly to provide both durability and sustainability in our work.
Yes! We offer a 12-month workmanship guarantee on all custom projects. If there are any defects in craftsmanship within this period, we will repair or replace it at no additional cost.
